1. Return & Refund Policy

Return & Refund Policy

Last updated: June 2026

At Nailio.store, customer satisfaction is our highest priority. Since our establishment in 2022, we have been committed to providing high-quality nail tools and accessories with dependable customer service. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We proudly offer a 30-day return policy. You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with original packaging whenever possible.
• Not be intentionally damaged or altered after delivery.

Free Returns

We provide free returns worldwide for all eligible products within the 30-day return period.

Please contact our customer support before sending any item back so we can provide the correct return instructions.

Refunds

Once your returned package has been received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days. Processing time may vary depending on your financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with:

• Your order number
• Photos of the item
• Photos of the packaging (if applicable)

We will gladly provide a replacement or full refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been used or opened after delivery where applicable.

Order Cancellation

Orders may be canceled before shipment for a full refund.

Once an order has entered the shipping process, cancellation may no longer be possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@Nailio.store

Phone: +1 (604) 886-8057